Vocello Privacy Policy

Effective date: October 6, 2026

What we collect

• From website visitors: your name, email, phone number, and anything you write in our contact form — only what you give us, only to respond to you.
• From phone calls we handle for your shop: caller phone number, name if given, vehicle details mentioned on the call, the issue described, and the call recording + transcript. This is the minimum the service needs to answer and book.
• From your shop management software (e.g., Tekmetric), if you connect it: appointment availability and booking details for your shop only — accessed only under OAuth authorization you grant, per-shop credentials encrypted at rest. We never query a shop's data on another shop's behalf.

What we do with it

Answer and log calls, book provisional appointments for your shop, send you the morning call summary and weekly pilot report, improve service reliability (debugging, abuse prevention). We never sell your data or your callers' data. We never share one shop's data with another shop. No cross-shop analytics, no advertising use.

Data storage and security

Hosted on Cloudflare infrastructure (US). Access is restricted to the founder during the pilot. If you suspect a security issue involving data we hold for you, contact us immediately — and if it touches data from a connected shop management system (such as Tekmetric), we also notify that provider as their terms require.

Recordings

Calls may be recorded for quality and logging. Callers are told when recording applies. We keep recordings and transcripts as long as your shop uses the service, and delete them on request.

Your rights

You can ask to see, correct, or delete the data we hold about you or your shop's callers. Email sammy.mozer@gmail.com and we'll act promptly.