Never miss another after-hours call.

Vocello is the AI receptionist for independent auto repair shops. When you can't pick up — after hours, or when everyone's under a car — Vocello answers, captures the details, and books the appointment. You wake up to booked jobs, not voicemails.

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Currently onboarding a small pilot group of independent shops.

New booking · 9:42 PM
Caller
Maria G.
Vehicle
2017 Honda CR-V
Issue
Check engine light, rough idle
Booked
Tue 8:00 AM provisional
Example SMS summary — sample data

The problem

Missed calls are missed repair orders.

  • 44%

    44% of callers never reach a person (Invoca 2026 — analysis of 70 million tracked calls), and 74% of callers placed on hold hang up (Invoca 2026).

  • After hours

    Every missed call after hours is a repair order walking to the competitor.

  • Nights & weekends

    Hiring a human to answer nights and weekends costs more than the calls are worth.

How it works

Three steps. Nothing for your staff to learn.

  1. Forward your calls.

    Keep your existing number. After hours (or when no one picks up), calls route to Vocello automatically. Nothing for your staff to learn.

  2. Vocello answers and books.

    It greets the caller, captures name, phone, vehicle, and the issue, and books a provisional appointment in your schedule. Safety-sensitive or complex calls get escalated to you — Vocello never guesses.

  3. You wake up to jobs.

    Instant SMS summary, plus a dashboard with the recording, transcript, and outcome of every call.

Guardrails

What Vocello never does

  • Never diagnoses a problem or quotes repair prices before inspection.
  • Never downplays brake, steering, or safety concerns — those go straight to you.
  • Every call is logged with recording, transcript, and outcome. Your data stays yours.

Why Vocello

Built for shops

  • Purpose-built for independent auto repair — not a generic chatbot.
  • Enterprise-grade infrastructure (built on Cloudflare).
  • Call recording with consent, SMS done right.

Pilot program

Free 30-day after-hours pilot

Free 30-day after-hours pilot for a small group of independent shops. We monitor every call personally during the pilot. You get a weekly report of captured jobs.

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